Shop Policies

Just a few Questions & Answers to help any queries you may have - if there's something you want to know, but has not been covered here, please use the Contact page to send me a message, and I'll get back to you as soon as I can.

1:ORDERS

Books - 

You can order books directly via our Shop, prices include postage and will take 3-5 working days via Royal Mail 2nd Class to arrive at any address in the UK (optimistically including the Islands, Shetland and Orkney, etc) shipped from my home in Lairg, Sutherland, in the Northern Scottish Highlands.

International buyers should allow for up to 2 weeks delivery time.

Clothing -

All clothing items are made to order, so please allow for 1-2 weeks UK delivery, in order for me to get materials, make the items, and pop them in Royal Mail's 1st Class post.

International buyers should allow around 3 weeks for your item to arrive.

Items including both books and clothing items will also be sent by Royal Mail 2nd Class post, but tracked.

If I have an item already in stock, and do not need to make it, then it will arrive to you a lot sooner!

2:SHIPPING

FREE Shipping -

Shipping Costs are included in prices on each individual item for UK buyers. There may be a small fee applied for Islands, if Royal Mail charge extra for these, and depending on the weight of the parcel; however, if this is the case, I will make you aware before I send your items out.

For overseas buyers, a flat rate (i.e. any additional items will not be charged extra postage) of £4.00 will be applied at checkout.

Books - Allow 3-5 working days for Shipping via Royal Mail 2nd Class post.

Clothing - Allow me time to make your order, and then around 3 working days to receive it via Royal Mail 1st Class post.

Packaging - 

We, at Bonnie Books & Babywear, are very eco-aware and do our best not to use plastic packaging of any type. You will receive your item wrapped in brown paper packaging (FSC approved & from sustainable forests), and if you have purchased an item of clothing, it will be gift wrapped in crepe paper, tied with jute or silk.

2:SHIPPING

3:RETURNS

Please notify me first of your intention to return the item before doing anything else, and let me know why it is being returned, in case I can rectify the issue.

I'm afraid that I do not take book returns unless the book is sent in error, or is badly damaged upon arrival. I do apologise, but I am only a small one-person business, so can not afford postal fees back and forth.

If clothing/accessories are being returned because they are damaged, don't fit, or are to be exchanged, no extra postage fees will be applied and I will try to get a replacement out (if required) within a week, and any refunds returned within 3-5 working days.

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